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Ask the Right Office: Hawaii

Pick a problem to see the office, the official rule, the deadlines and who must file. Then fill in a plain-English letter in your browser, print or save it as a PDF, and add a follow-up date to your calendar.






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Hawaii at a glance

ProblemOfficeDeadline to fileResponse deadline
Time calculation reviewFacility grievance office (FIGO/IGS)Within 14 calendar days of the event.20 working days (emergencies: 3 calendar days); may be extended once by 20 working days.
Credit (good time) disputeFacility grievance office (FIGO/IGS)Within 14 calendar days of the event.20 working days (emergencies: 3 calendar days); may be extended once by 20 working days.
Medical request or complaintFacility grievance office (FIGO/IGS)Within 14 calendar days of the event.20 working days (emergencies: 3 calendar days); may be extended once by 20 working days.
Visit or mail denial appealFacility grievance office (FIGO/IGS)Within 14 calendar days of the event.20 working days (emergencies: 3 calendar days); may be extended once by 20 working days.
Records requestThe records custodian at the agency that keeps the recordNo filing deadline in the statute.No fixed deadline in the statute. Records must be available for inspection and copying during regular business hours.
Parole fileNot publishedNot publishedNot published
Disability (ADA) accommodationFacility grievance office (FIGO/IGS)Within 14 calendar days of the event.20 working days (emergencies: 3 calendar days); may be extended once by 20 working days.
Transfer or classificationFacility grievance office (FIGO/IGS)Within 14 calendar days of the event.20 working days (emergencies: 3 calendar days); may be extended once by 20 working days.

Grievance rule: DCR Policy COR.12.03, Inmate Grievance Program (effective 08/10/2024) (opens in new tab). Records: HRS § 92F-11 (Uniform Information Practices Act) (opens in new tab). Who files a grievance: The inmate.

Not legal advice. Rules change and facilities may add local steps; the official text controls. Missing a deadline can end a claim. Find free legal aid (LSC) (opens in new tab). Last checked .

Other states · Hawaii credit rules · Check the prison's math · Release countdown · What do I do now?

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