Where do I send a complaint in Vermont?

DOC staff (informal complaint), then the site Grievance Coordinator. Rule: Vermont DOC Policy #320, Grievance System (effective 08/01/2023).

What is the deadline to file a grievance in Vermont?

Informal complaint first. Formal grievance no later than 14 business days after the informal process ends.

How long does the Vermont have to respond?

Superintendent, District Manager or OOS Facilities Manager answers within 20 business days.

How do I request records in Vermont?

1 V.S.A. § 318 (Public records procedure). Promptly: no more than 3 business days, extendable to 10 business days with written notice.

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Ask the Right Office: Vermont

Pick a problem to see the office, the official rule, the deadlines and who must file. Then fill in a plain-English letter in your browser, print or save it as a PDF, and add a follow-up date to your calendar.

Vermont at a glance

Problem	Office	Deadline to file	Response deadline
Time calculation review	DOC staff (informal complaint), then the site Grievance Coordinator	Informal complaint first. Formal grievance no later than 14 business days after the informal process ends.	Superintendent, District Manager or OOS Facilities Manager answers within 20 business days.
Credit (good time) dispute	DOC staff (informal complaint), then the site Grievance Coordinator	Informal complaint first. Formal grievance no later than 14 business days after the informal process ends.	Superintendent, District Manager or OOS Facilities Manager answers within 20 business days.
Medical request or complaint	DOC staff (informal complaint), then the site Grievance Coordinator	Informal complaint first. Formal grievance no later than 14 business days after the informal process ends.	Superintendent, District Manager or OOS Facilities Manager answers within 20 business days.
Visit or mail denial appeal	DOC staff (informal complaint), then the site Grievance Coordinator	Informal complaint first. Formal grievance no later than 14 business days after the informal process ends.	Superintendent, District Manager or OOS Facilities Manager answers within 20 business days.
Records request	The records custodian at the agency that keeps the record	No filing deadline in the statute.	Promptly: no more than 3 business days, extendable to 10 business days with written notice.
Parole file	Not published	Not published	Not published
Disability (ADA) accommodation	DOC staff (informal complaint), then the site Grievance Coordinator	Informal complaint first. Formal grievance no later than 14 business days after the informal process ends.	Superintendent, District Manager or OOS Facilities Manager answers within 20 business days.
Transfer or classification	DOC staff (informal complaint), then the site Grievance Coordinator	Informal complaint first. Formal grievance no later than 14 business days after the informal process ends.	Superintendent, District Manager or OOS Facilities Manager answers within 20 business days.

Grievance rule: Vermont DOC Policy #320, Grievance System (effective 08/01/2023) (opens in new tab). Records: 1 V.S.A. § 318 (Public records procedure) (opens in new tab). Who files a grievance: The person in DOC custody or supervision.

Not legal advice. Rules change and facilities may add local steps; the official text controls. Missing a deadline can end a claim. Find free legal aid (LSC) (opens in new tab). Last checked 2026-10-20.

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