Where do I send a complaint in Utah?

Level One Grievance Coordinator (or the CHS Grievance Coordinator for medical issues). Rule: Utah Correctional Facilities Handbook, Grievances (UDC policy AG38).

What is the deadline to file a grievance in Utah?

Level One form within 14 calendar days of knowing the problem exists.

How long does the Utah have to respond?

The facility or bureau has 30 calendar days to respond at Level One (and 30 at Level Two).

How do I request records in Utah?

Utah Code § 63G-2-204 (GRAMA). No later than 10 business days after a written request (5 business days if expedited).

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Ask the Right Office: Utah

Pick a problem to see the office, the official rule, the deadlines and who must file. Then fill in a plain-English letter in your browser, print or save it as a PDF, and add a follow-up date to your calendar.

What this page can and can't tell you

Can: Which office to write to and how to put together a clear letter.

Can't: It can't give an official release date, say whether a specific person qualifies, or give legal advice. Only the DOC, the board or a court decides.

A letter doesn't replace the required official grievance form or procedure, and those have deadlines. If you're worried about retaliation, keep copies and dates of everything you send, and tell the person's attorney or a legal aid office if anything changes afterward.

Free legal help: Legal Services Corporation: find legal aid (civil matters). For criminal cases, ask the public defender's office that handled the case.

Utah at a glance

Problem	Office	Deadline to file	Response deadline
Time calculation review	Level One Grievance Coordinator (or the CHS Grievance Coordinator for medical issues)	Level One form within 14 calendar days of knowing the problem exists.	The facility or bureau has 30 calendar days to respond at Level One (and 30 at Level Two).
Credit (good time) dispute	Level One Grievance Coordinator (or the CHS Grievance Coordinator for medical issues)	Level One form within 14 calendar days of knowing the problem exists.	The facility or bureau has 30 calendar days to respond at Level One (and 30 at Level Two).
Medical request or complaint	Level One Grievance Coordinator (or the CHS Grievance Coordinator for medical issues)	Level One form within 14 calendar days of knowing the problem exists.	The facility or bureau has 30 calendar days to respond at Level One (and 30 at Level Two).
Visit or mail denial appeal	Level One Grievance Coordinator (or the CHS Grievance Coordinator for medical issues)	Level One form within 14 calendar days of knowing the problem exists.	The facility or bureau has 30 calendar days to respond at Level One (and 30 at Level Two).
Records request	The records custodian at the agency that keeps the record	No filing deadline in the statute.	No later than 10 business days after a written request (5 business days if expedited).
Parole file	Not published	Not published	Not published
Disability (ADA) accommodation	Not published	Not published	Not published
Transfer or classification	Not published	Not published	Not published

Grievance rule: Utah Correctional Facilities Handbook, Grievances (UDC policy AG38) (opens in new tab). Records: Utah Code § 63G-2-204 (GRAMA) (opens in new tab). Who files a grievance: The incarcerated person, individually.

Not legal advice. Rules change and facilities may add local steps; the official text controls. Missing a deadline can end a claim. Find free legal aid (LSC) (opens in new tab). Last checked 2026-10-20.

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