Port Isabel Service Processing Center

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

If you need information about a detainee that is housed at this facility, you may call (956) 547-1700, 24 hours a day. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (956) 547-1700 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

This facility has tablets. You can access information on how to send a non-confidential message at www.gettingout.com.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Friends and Family Visits

Detainee's Last Name Begins With

Visitation Time

Monday - Friday

A - Z

8 a.m. to 6:30 p.m.

Last entrance at 5:30 p.m.

Saturday

A - F

8 a.m. to 1 p.m.

G - L

1 p.m. to 6:30 p.m.

Sunday

M - R

8 a.m. to 1 p.m.

S - Z

1 p.m. to 6:30 p.m.

Holidays

A - Z

8 a.m. to 6:30 p.m.

Last entrance at 5:30 p.m.

To ensure adequate time to process visitors through security, all visitors must arrive 45 minutes prior to the scheduled visit time.

Visits shall not exceed one hour without prior approval.

Adult visitors must present a valid, verifiable government-issued identification card to enter the facility.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area. Only 1 minor at a time may accompany an adult during a non-contact visit.

Attorney Visits

In-Person Visitation

Legal representatives of detainees are authorized to visit their clients during the following hours:

Daily, 7:30 a.m. - 7 p.m.

Legal visitation can now be scheduled in advance through ERO eFile on a first come first serve basis. In-person appointments are scheduled in increments of either 60 minutes or 120 minutes. Legal representatives may meet with multiple clients consecutively with a 120-minute appointment. Select “Extended time in-person” and add all detainees you intend to meet with to the appointment. Please see the flyer for details.

Walk-in visits are still permitted; however, scheduled legal visits will be prioritized.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Video Teleconferencing (VTC) | Virtual Attorney Visitation (VAV)

Virtual appointments are subject to availability during the following times:

Daily, 7:30 a.m. - 7 p.m.

Legal representatives must request VTC meetings or confidential legal phone calls with their clients or prospective clients through ERO eFile for all scheduled appointments. VTC appointments and confidential phone calls are scheduled in increments of 60 minutes. All scheduled appointments through ERO eFile will receive confirmation notifications through ERO eFile.

Please see the flyer for details.

All appointments through ERO eFile will include the:

Legal representative’s full name

Legal representative’s contact information, including phone number(s) and email address

Detainee’s name

Detainee’s alien number (otherwise a search may be done utilizing the detainee’s name, date of birth, and country of birth)

In some situations, a legal representative may also be required to confirm the detention facility location of the detainee

Legal representatives should notate their video-conferencing platform (Zoom, WebEx, Microsoft Teams, or Google Meet), meeting ID and the passcode in the Virtual Meeting Information section for the appointment in ERO eFile. If only a phone call is requested, please notate accordingly and include the phone number for the legal call. (This is required before being able to select an available appointment time.)

Appointments will require the following attachments uploaded in ERO eFile (otherwise appointments may be subject to cancellation):

A scan of the legal representative’s government issued identification

A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status

A copy of the attorney’s ERO eFile G-28 (unless this is a pre-representational visit)

If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification

Legal representative’s failure to abide by the Virtual Attorney Visitation guidelines may result in the immediate cancellation or termination of a VTC session and/or suspension of future requests.

Please note appointments may be scheduled up to 2 weeks in advance, but no later than 24 hours prior to the appointment. Appointments are on a first come first serve basis. If scheduled appointments are no longer required, please cancel or reschedule the appointment in advance. Appointments are scheduled in 60-minute intervals.

Legal representatives are not limited on the number of virtual legal visit appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day.

Please note the facility reserves the right to cancel or reschedule appointments in the event of safety/security risk at the facility and also to ensure equal access to legal visitation by other legal representatives and aliens.

The same guidelines for in-person attorney/client visits apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters are allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions are confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.

If there is no available time slot or if you have an exigent circumstance you may email Port Isabel Service Processing Center at: lawvisit.pidc@akimaip.com.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Detention and Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Detention and Deportation Officer for this facility can be reached at (956) 547-1700.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

Visit sessions will normally be a minimum of one hour depending upon the number of visitors and staff availability. More time may be authorized by the ICE Supervisory Detention and Deportation Officer or designee for family members traveling significant distances. Any disruptive behavior by either party will result in the termination of the visit and may cause future visits to be denied. If your visitor(s) bring children (17 years of age or younger) they are expected to maintain direct supervision of those children and prevent disruption to other visitors. Visitors are not permitted to carry personal items into the visiting area. Lockers are provided to secure these items.

All family or other social visits are Non-contact.

Requests for contact visitation must be approved by the ICE Supervisory Detention and Deportation Officer or designee, on a case-by-case basis.

The facility administrator or designee must approve all items that visitors bring for detainee.

No firearms or weapons of any kind are permitted in the facility.

Any unruly or socially inappropriate behavior by either party will end the visit and may have an adverse effect on future visitation.

If visitors are or appear to be intoxicated, visitation will not be allowed.

All visitors are subject to search while in the facility.

No items/ property will be exchanged between the visitor and detainee during the visit. All transactions will be initiated between the visitor and front lobby officer only, who in turn will inventory and provide a receipt for the item(s).

The kiosk will be available in the front lobby during the hours of 8 a.m. and 9 p.m. and accept cash, debit cards and credit cards. No outside food permitted beyond the metal detector.

Visitor Dress Code

Female Visitors Age 12 and Older

Shorts will cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting complies. Shorts no higher than mid-thigh. Short shorts, jogging shorts, cut-offs, and other obviously inappropriate short garments are prohibited.

Skirts and dresses are allowed, but no shorter than mid-thigh when seated.

Slits in skirts and dresses will not extend beyond mid-thigh when seated.

Sheer (see-through) clothing is prohibited.

Top of clothing will be no lower than the underarm in the front and back. Bare midriffs, halter-tops, strapless tops, tube tops, or swimsuits are prohibited.

Shoes will be worn at all times by all persons except infants.

Gang “colors” and other gang displays are prohibited.

Male Visitors Age 12 and Older

Shorts will cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting. Shorts no higher than mid-thigh complies. Short shorts, jogging shorts, cut-offs, and other obviously inappropriate short garments are prohibited.

Shirts will be worn at all times. Muscle shirts, bare midriff shirts and sleeveless shirts are prohibited.

Shoes will be worn at all times by all persons except infants.

Gang “colors” and other gang displays are prohibited.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer.

Before sending packages to detainees, contact the ICE Supervisory Detention and Deportation Officer at the facility at:

(956) 547-1700

Port Isabel Detention Center

27991 Buena Vista Blvd.

Los Fresnos, TX 78566

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Sexual Abuse/PREA

Sexual Abuse/PREA

U.S. Immigration and Customs Enforcement (ICE) has a zero-tolerance policy for all forms of sexual abuse or assault. ICE maintains a Sexual Abuse and Assault Prevention and Intervention (SAAPI) Program that ensures effective procedures for preventing, reporting, responding to, investigating, and tracking incidents or allegations of sexual abuse or assault against individuals in ICE detention. ICE is committed to safety and security in all its detention and holding facilities.

ICE provides detainees and their attorneys, family, friends, and associates multiple ways to report sexual abuse, retaliation for reporting sexual abuse, or staff neglect or violations of responsibilities that may have contributed to such incidents. Third parties not connected to a detainee can also report these allegations. Reports are confidential and may be made anonymously, both verbally and in writing.

The following link provides information regarding how to report detainee sexual abuse, SAAPI related ICE regulation and policies, DHS PREA facility audits, and SAAPI statistics.

ICE/PREA