Polk County Jail

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Public lobby open Monday-Friday 8 a.m. to 4 p.m.

If you need information about a detainee that is housed at this facility, you may call (515) 323-5400 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

On-Site Visitation Hours

Sunday: 8:30 a.m. – 10:30 a.m., 12:30 p.m. – 2:30 p.m.

Monday, Tuesday, Wednesday, Thursday: 8:30 a.m. – 10:30 a.m., 1 p.m. – 2:30 p.m.

Friday, Saturday: No on-site public visitation**

Visitation hours may be adjusted on holidays or due to other events.

**Remote visits through www.iwebvisit.com are available daily (8 a.m. – 10 a.m., 12 p.m. – 4:30 p.m., 6 p.m. – 10 p.m.)

Off‐Site Visitation Hours

Sunday – Saturday: 8:30 a.m. – 10 p.m.

No visits are allowed during the following times every day:11 a.m. – 12 p.m.

3 p.m. – 4 p.m.

5 p.m. – 6 p.m.

Visitation hours may be adjusted on holidays or due to other events.

All off‐site visits must be scheduled at least one day in advance.*

You may schedule a remote visit up to 3 weeks in advance.

*Qualified Professionals have the ability to schedule a remote visit with 1 hour notice.

SAME‐DAY REMOTE VISITS FOR STANDARD VISITORS ARE PROHIBITED.

Visitation Rules and Guidelines

Visitor attire must be conservative in appearance. All clothing shall be clean, worn in good repair, be non-offensive, and within the bounds of common decency. Skirts and shorts must be mid-thigh in length. Sleeveless shirts are permitted, however tank tops, halter tops or spaghetti straps are prohibited.

No visitor will be permitted to visit if they appear to be under the influence of alcohol or drugs. Visitors discovered to be in possession of illegal contraband may be subject to arrest and criminal prosecution.

Tobacco products, gum, soda and other food items are strictly PROHIBITED in the visiting area.

Prospective visitors with known felony charges shall be denied access.

FAILURE TO COMPLY WITH THESE RULES MAY RESULT IN YOUR VISIT BEING DENIED.

Engaging in illegal or illicit (to include disrobing and/or sexual behavior) will result in the visit being terminated. This visitor will be blocked from any further visits to any inmate confined in the Polk County Jail with the visitor being subject to criminal prosecution. The inmate may also be charged with violation of the visiting rules, which may result in loss of visitation privileges.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and give them to a staff member for posting. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. These packages must be received by mail. Before sending packages to detainees, contact the Des Moines ICE/ERO Office at (515) 323-2413.

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.