Otero County Processing Center

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

If you need information about a detainee that is housed at this facility, you may call (575) 824-0440 between the hours of 8 a.m. and 5 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (575) 824-0440 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

This facility has tablets. You can access information on how to send a non-confidential message at www.gettingout.com.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Friends and Family Visits

ICE Level Medium High & High Detainees

Saturday and Sunday: 1 p.m. to 3 p.m.

ICE Level Low & Medium Low Detainees

Saturday and Sunday: 3 p.m. to 5 p.m.

ICE Restricted Housing Unit Detainees

Saturday and Sunday: 5 p.m. to 6 p.m.

Weekday visitation is available 7 days a week from 12 p.m. to 10 p.m. by submitting a request to the Warden. Although we make every attempt to accommodate such visits they are subject to availability of the Visitation Room and the security requirements of the facility.

Detainees are allotted one hour for visitation. More time may be authorized by the Assistant Warden for family members traveling significant distances dependent upon the number of visitors and staff availability. A maximum of two adults and two children may visit at any one time. This regulation will be interpreted flexibly and is subject to exceptions.

To ensure adequate time to process visitors through security, all visitors must arrive 45 minutes prior to the scheduled visit time.

Adult visitors must present a valid, verifiable government-issued identification card to enter the facility.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Attorney Visits

Attorneys and/or paralegals are authorized to visit their clients during the following hours:

Seven days a week from 8 a.m. until 10 p.m.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Virtual Attorney Visitation | Legal Phone Calls

Legal representatives must request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients through ERO eFile. All requests must include the representative’s cell phone number or email in the Virtual Meeting Information section. All video visits will use the Socrates platform. If only a legal call is requested, please notate accordingly and provide the phone number the facility should call. The facility does not support Teams, Webex, Zoom, or other platforms. All scheduled appointments through ERO eFile will receive confirmation notifications through ERO eFile. Please see the flyer for details.

All appointments through ERO eFile will include the:

Legal representative’s full name

Legal representative’s contact information, including phone number(s) and email address

Detainee’s name

Detainee’s alien number (otherwise a search may be done utilizing the detainee’s name, date of birth, and country of birth)

In some situations, a legal representative may also be required to confirm the detention facility location of the detainee

Appointments will require the following attachments uploaded in ERO eFile (otherwise appointments may be subject to cancellation):

A scan of the legal representative’s government issued identification

A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status

A copy of the attorney’s ERO eFiled G-28 (unless this is a pre-representational visit)

If a legal assistant is the only legal representative to join the call, the legal assistant should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification.

If a legal representative is making a request consistent with PBNDS 2011 Section 5.7 (V.N.1) and Section 4.3 (V.FF), the legal representative must upload the written request in the Attorney Authorization Letter field and the Professional Licensure/Curriculum Vitae to the Medical/Mental Health Evaluators field.

Please note appointments may be scheduled up to 2 weeks in advance, but no later than 24 hours prior to the appointment. Appointments are on a first come first serve basis. If scheduled appointments are no longer required, please cancel or reschedule the appointment in advance. Virtual legal visits are scheduled from Monday to Friday from 8 a.m. to 4 p.m. and on weekends and holidays from 8 a.m. to 1 p.m. in increments of 30 minutes. Legal representatives may schedule two back-to-back appointments for a full 60 minutes. Legal representatives and/or their authorized paralegals/legal assistants are not limited on the number of virtual legal visit appointments they can request, but no legal representative(s) and/or paralegal/legal assistant is permitted more than one appointment with the same detainee in a single day unless the legal representative submitted a request for an extended time appointment (2 hours) and the facility approved it. Scheduling and applicable rules are subject to change pending demand and availability.

Please note the facility reserves the right to cancel or reschedule appointments in the event of safety/security risk at the facility and to ensure equal access to legal visitation by other legal representatives and aliens.

The same guidelines for in-person attorney/client visits will apply to virtual legal visits and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions will be confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.

The facility utilizes Socrates 360 to facilitate virtual legal visits and the electronic exchange of legal documents (including the capability to sign documents). Please refer to the Socrates 360 user guide for legal representatives for more information on the processes for conducting virtual legal visits and exchanging legal documents electronically.

If there is no available time slot or if you have an exigent circumstance, you may contact Otero County at (575) 824-0440, ext. 100.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (504) 599-7845.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

All family or other social visits are Non-contact.

No firearms or weapons of any kind are permitted in the facility.

If visitors are or appear to be intoxicated, visitation will not be allowed.

All visitors are subject to search while in the facility.

Visitors are not allowed to pass or attempt to pass any items to detainees.

Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. Before sending packages to detainees, contact the Facility Warden at:

Warden-Otero County Processing Center

26 McGregor Range Road

Chaparral, NM 88081

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.