Krome North Service Processing Center

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

If you need information about a detainee that is housed at this facility, you may call (305) 207-2100 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (305) 207-2202 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

This facility has tablets. You can access information on how to send a non-confidential message at www.gettingout.com.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Friends and Family Visits

Mondays – Fridays

5:30 p.m. – 6:30 p.m.

7 p.m. – 8 p.m.

8:30 p.m. – 9:30 p.m.

Saturdays

8 a.m. – 9 a.m.

9:30 a.m. – 10:30 a.m.

12:30 p.m. – 1:30 p.m.

2:30 p.m. – 3:30 p.m.

Sundays

8 a.m. – 9 a.m.

9:30 a.m. – 10:30 a.m.

12:30 p.m. – 1:30 p.m.

2:30 p.m. – 3:30 p.m.

Holidays

8 a.m. – 9 a.m.

9:30 a.m. – 10:30 a.m.

12:30 p.m. – 1:30 p.m.

2:30 p.m. – 3:30 p.m.

To ensure adequate time to process visitors through security, all visitors must arrive 45 minutes prior to the scheduled visit time.

Visits shall not exceed 1 hour.

Adult visitors must present a valid, verifiable government-issued identification card to enter the facility. Government ID must have a photo. The following are allowed as authorized photo identification:

State Driver’s License

State Identification card

Passport

Resident Alien card

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Visitor's Dress Code

Female Visitors Age 12 and Older

Shorts shall cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting. Shorts shall be no higher than two inches above the knee when standing to comply. Short-shorts, jogging shorts, cut-off, and other obviously inappropriate short garments are prohibited.

Skirts and dresses shall be no higher than two inches above the knee when standing.

Slits in skirts and dresses shall rise no higher than two inches above the knee when standing.

Sheer (see-through) clothing is prohibited

The top of clothing shall be no lower than the underarm in the front and back. Bare midriffs and strapless tops, tube tops, and swimsuits are prohibited.

Flip flop are prohibited

Shoes shall be worn at all times.

Gang “colors” and other gang displays are prohibited.

Male Visitors Age 12 and Older

Shorts shall cover customarily covered areas of the anatomy, including the buttocks and crotch area, both when standing and sitting. Shorts shall be no higher than two inches above the knee when standing to comply. Short-shorts, jogging shorts, cut-off, and other obviously inappropriate short garments are prohibited.

Shirts shall be worn at all times. Muscle shirts, bare midriff shirts and sleeveless shirts are prohibited.

Flip flops are prohibited

Shoes shall be worn at all times

Gang “colors” and other gang displays are prohibited.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

Mondays through Fridays: 7 a.m. – 10 p.m.

Saturdays, Sundays, and holidays: 7 a.m. – 11 p.m.

Legal visitation can now be scheduled in advance through ERO eFile on a first come basis for all appointments starting October 5, 2025. Appointments are scheduled in increments of 60-minutes.

If you are wanting to meet with multiple clients in a back-to-back appointment, please select the Extended-Time In-Person appointment type. You are limited to meeting with up to 10 detainees for a time block of 2 hours.

If an attorney is bringing an interpreter, legal assistant, or another legal visitor, the government issued ID for all visitors and an attorney authorization letter on letterhead must be attached to the appointment (no later than 24 hours prior to the appointment). Note: If you do not have the visitor information ready at the time of booking the appointment, mark the information as unknown and update the appointment with the information at a later date. If you do not provide it 24 hours prior to the appointment, your additional visitors may not be authorized entry.

Walk-in visits are still permitted, however scheduled legal visits will be prioritized.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Video Teleconferencing

Legal representatives must request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients through ERO eFile for all for all appointments starting October 5, 2025. All scheduled appointments through ERO eFile will receive confirmation notifications through ERO eFile.

Please see the flyer for details.

Appointments are subject to availability during the following times:

8 a.m. to 4 p.m.

Monday through Friday

All appointments through ERO eFile will include the:

Legal representative’s full name

Legal representative’s contact information, including phone number(s) and email address

Detainee’s name

Detainee’s alien number (otherwise a search may be done utilizing the detainee’s name, date of birth, and country of birth)

In some situations, a legal representative may also be required to confirm the detention facility location of the detainee

Krome SPC will update your appointment with the Zoom meeting ID and the passcode in the Virtual Meeting Information section of the appointment. Note: The only accepted video-platform is: Zoom. If you are requesting a phone call only, please notate accordingly and provide the phone number the facility should call.

Appointments will require the following attachments uploaded in ERO eFile (otherwise appointments may be subject to cancellation):

A scan of the legal representative’s government issued identification

A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status

A copy of the attorney’s ERO eFiled G-28 (unless this is a pre-representational visit)

If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification

If a legal representative is making a request consistent with PBNDS 2011 Section 5.7 (V.N.1) and Section 4.3 (V.FF), the legal representative must upload the written request in the Attorney Authorization Letter field and the Professional Licensure/Curriculum Vitae to the Medical/Mental Health Evaluators field.

Legal representative’s failure to abide by the Virtual Attorney Visitation guidelines may result in the immediate cancellation or termination of a VTC session and/or suspension of future requests.

Please note appointments may be scheduled up to 2 weeks in advance, but no later than 24 hours prior to the appointment. Appointments are on a first come basis. If scheduled appointments are no longer required, please cancel or reschedule the appointment in advance. Appointments are scheduled in 60-minute intervals. However, two 30-minute appointments may be booked back-to-back to make a full 60-minute appointment.

Legal representatives are not limited on the number of virtual legal visit appointments they can request, but no legal representative is permitted more than two 60-minute appointments with a detainee in a single day. If you need a 2-hour time block, please book two back-to-back appointments. Scheduling and applicable rules are subject to change pending demand and availability.

Please note the facility reserves the right to cancel or reschedule appointments in the event of safety/security risk at the facility and also to ensure equal access to legal visitation by other legal representatives and aliens.

The same guidelines for in-person attorney/client visits apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters are allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions are confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the time is cut off.

If there is no available time slot or if you have an exigent circumstance you may contact: VAV@kromespc.com.

Electronic Exchange of Legal Documentation

When timely communication through the mail is not possible, the facility administrator may, in his discretion, allow for a reasonable amount of electronic written communication by means between the detained alien and their designated legal representative.

Faxes/Emails Sent by Legal Representatives to the Attention of Detained Aliens

For faxes sent by legal representatives to aliens:

The following fax number may be used to receive and transmit legal paperwork: (305) 207-2096.

Legal representatives transmitting documents must include a cover sheet containing the name of sender, the name of the Law Office, the address, the name and identification number of the detained alien, the sender’s return fax number, the number of pages and the date.

Incoming faxes will be placed in a sealed envelope with the alien's name and A# written on the outside. The documents will be inspected for contraband but not read. The legal mail will be delivered to the alien. All facsimile legal electronic communication requests will be processed during normal business hours Monday through Friday, 8 a.m. to 4.pm., excluding holidays. The transmission verification report which indicates that the fax was successfully sent will be maintained and filed by staff and a copy provided to the alien.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Detention & Deportation Officer for this facility can be reached at (305) 207-2100.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

All family or other social visits are non-contact.

No firearms or weapons of any kind are permitted in the facility.

If visitors are or appear to be intoxicated, visitation will not be allowed.

All visitors are subject to search while in the facility.

Visitors are not allowed to pass or attempt to pass any items to detainees.

Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility, or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Letters and Packages

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Supervisory Detention & Deportation Officer. Before sending packages to detainees, contact:

Attn: Property Officer

(305) 207-2100

18201 SW 12th Street

Miami, FL 33194

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Sending Funds to Detainees via Internet and Phone

Family and friends can deposit funds for detainees via Access Correction detainee Trust Account or Talton Pre-Paid Phone Services.

Follow the instructions on the website or with the phone operator to register for an account.

Once family or friends have registered for an account they can use the alien’s name and A-number to locate the account and deposit funds.

Detainee Trust Account (commissary funds)

https://accesscorrection.com

1-636-888-7004

Talton Pre-Paid Phone Services (internet tablet and phone service)

https://talton.com/

1-866-516-0115

Sexual Abuse/PREA

Sexual Abuse/PREA

U.S. Immigration and Customs Enforcement (ICE) has a zero-tolerance policy for all forms of sexual abuse or assault. ICE maintains a Sexual Abuse and Assault Prevention and Intervention (SAAPI) Program that ensures effective procedures for preventing, reporting, responding to, investigating, and tracking incidents or allegations of sexual abuse or assault against individuals in ICE detention. ICE is committed to safety and security in all its detention and holding facilities.

ICE provides detainees and their attorneys, family, friends, and associates multiple ways to report sexual abuse, retaliation for reporting sexual abuse, or staff neglect or violations of responsibilities that may have contributed to such incidents. Third parties not connected to a detainee can also report these allegations. Reports are confidential and may be made anonymously, both verbally and in writing.

The following link provides information regarding how to report detainee sexual abuse, SAAPI related ICE regulation and policies, DHS PREA facility audits, and SAAPI statistics.

ICE/PREA

Krome SPC PREA Administrative Investigation Protocols

Following a report of a PREA allegation, the on-duty ICE Supervisory Detention and Deportation Officer (SDDO) and facility contractor (Akima Global Services (AGS)) captain will respond to the incident location.

The ICE preset 2-hour notification period will remain in place. The on-duty SDDO will call the facility ICE Assistant Field Office Director (AFOD) and the AGS captain will contact AGS investigators and management.

The on-duty ICE SDDO will notify the Joint Intake Center and notify either the ICE Office of Professional Responsibility (OPR) or the DHS Office of Inspector General (OIG) of the PREA allegation. The on-duty SDDO will promptly report potential criminal allegations to OPR or OIG.

The first security staff member to respond to the report, or his/her supervisor shall preserve and protect any crime scene until appropriate steps can be taken to collect any evidence.

After determining a criminal violation may have occurred, OPR / OIG will respond and begin the investigation. The AGS investigator will assist in securing the scene and with the preservation of evidence.

The administrative investigation will be conducted by the AGS investigator after consultation with the appropriate investigative office within DHS and the assigned criminal investigative entity.

OPR will coordinate with other law enforcement agencies to photograph, document, gather and store evidence (i.e. DNA, biohazard, and clothing) pertaining to the case.

PREA allegations at Krome and outside posts will be immediately addressed by separating involved parties, to include separating detention staff from detainees. Available CCTV footage will be reviewed as part of any criminal and administrative investigations.

Krome cases alleging improper pat-downs will be immediately addressed by separating involved parties, to include separating detention staff from detainees and reviewing CCTV footage. Video will be reviewed as soon as possible in order to minimize involved staff time off schedule.

Outside post PREA complaints may involve the local law enforcement entity in determining whether a violation has occurred and to conduct any subsequent investigation.

Reports documenting the facility response to the allegation will be sent through the Joint Intake Center by the on-duty SDDO. The Compliance SDDO will act as liaison with AGS investigators.

The Compliance SDDO will provide information in regard to ICE reporting systems already in place.

A PREA investigation will not stop or prevent a deportation/removal. Time will be of the essence to conduct any detainee interviews.

Due to the complexity and difficulty involved in conducting PREA investigations, there is no timeline for its completion.

ICE and Krome SPC have zero tolerance with regards to PREA violations.

All PREA allegation reports and referrals will be documented and maintained for at least five years.

A monthly PREA meeting will be held with the facility ICE AFOD.