Florence Service Processing Center

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

If you need information about a detainee that is housed at this facility, you may call (520) 868-5862 between the hours of 8 a.m. and 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (520) 868-8388 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Friends and Family Visits

Monday-Friday

12 p.m. - 7 p.m.

Saturdays, Sundays, and Federal holidays

8 a.m. – 7 p.m.

Detainees are allotted one hour for visitation. More time may be authorized by the AFOD for family members traveling significant distances dependent upon the number of visitors and staff availability.

To ensure adequate time to process visitors through security, all visitors must arrive 30 minutes prior to the scheduled visit time.

Visitors must present a valid verifiable government-issued identification card to enter the facility.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Adult visitors must present a valid, verifiable government-issued identification card to enter the facility.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

Seven days a week, including holidays

8 a.m. until 7 p.m.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Video Teleconferencing

Legal representatives must request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients through ERO eFile for all scheduled appointments. All scheduled appointments through ERO eFile will receive confirmation notifications through ERO eFile.

Please see the flyer for details.

Appointments are subject to availability during the following times:

Monday through Friday

8 a.m. to 4 p.m.

All appointments through ERO eFile will include the:

Legal representative’s full name

Legal representative’s contact information, including phone number(s) and email address

Detainee’s name

Detainee’s alien number (otherwise a search may be done utilizing the detainee’s name, date of birth, and country of birth)

In some situations, a legal representative may also be required to confirm the detention facility location of the detainee

Legal representatives should notate their Microsoft Teams meeting ID and the passcode with the meeting link in the Virtual Meeting Information section for the appointment in ERO eFile. (This is required before being able to select an available appointment time.) If only a legal call is requested, please indicate that request and provide the preferred phone number for the appointment.

Appointments will require the following attachments uploaded in ERO eFile (otherwise appointments may be subject to cancellation):

A scan of the legal representative’s government issued identification

A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status

A copy of the attorney’s ERO eFiled G-28 (unless this is a pre-representational visit)

If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification

Legal representative’s failure to abide by the Virtual Attorney Visitation guidelines may result in the immediate cancellation or termination of a VTC session and/or suspension of future requests.

Please note appointments may be scheduled up to 2 weeks in advance, but no later than 24 hours prior to the appointment. Appointments are on a first come basis. If scheduled appointments are no longer required, please cancel or reschedule the appointment in advance. Appointments are scheduled in 60-minute intervals.

Legal representatives are not limited on the number of virtual legal visit appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day. Scheduling and applicable rules are subject to change pending demand and availability.

Please note the facility reserves the right to cancel or reschedule appointments in the event of safety/security risk at the facility and also to ensure equal access to legal visitation by other legal representatives and aliens.

The same guidelines for in-person attorney/client visits apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters are allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions are confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.

If there is no available time slot or if you have an exigent circumstance you may contact VAV-FDC@outlook.com or at (520) 868-7732.

Faxes sent by Legal Representatives to Detainees during Virtual Attorney Visits

Legal representatives can send legal correspondence to the following fax number:

(855) 856-5959

The legal representative must include a cover letter that includes the following:

Name of sender

Name of law office

Detainee full name

Detainee alien number

Sender's return fax number

Total number of pages sent

Date of fax

All facsimile legal electronic communication requests will be processed during normal business hours Monday through Friday, 8 a.m. to 4 p.m., excluding holidays. Incoming faxes will be placed in a sealed envelope with the alien's name and A# written on the outside.

All legal faxes sent and received through the VAV area will be treated as confidential legal correspondence. They will be inspected but not read. They will be documented in an electronic logbook and processed by the Virtual Attorney Visitation Officer.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (520) 868-8441.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

All family or other social visits are contact.

No firearms or weapons of any kind are permitted in the facility.

If visitors are or appear to be intoxicated, visitation will not be allowed.

All visitors are subject to search while in the facility.

Visitors are not allowed to pass or attempt to pass any items to detainees.

Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Letters sent to detainees must include the last four digits of the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval from a Supervisory Detention and Deportation Officer at the Florence Detention Center, through the Detainee Request System. Before sending packages to detainees,

contact (520) 868-8376:

Florence Detention Center

3250 North Pinal Parkway

Florence, AZ 85132

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.

Sexual Abuse/PREA

Sexual Abuse/PREA

U.S. Immigration and Customs Enforcement (ICE) has a zero-tolerance policy for all forms of sexual abuse or assault. ICE maintains a Sexual Abuse and Assault Prevention and Intervention (SAAPI) Program that ensures effective procedures for preventing, reporting, responding to, investigating, and tracking incidents or allegations of sexual abuse or assault against individuals in ICE detention. ICE is committed to safety and security in all its detention and holding facilities.

ICE provides detainees and their attorneys, family, friends, and associates multiple ways to report sexual abuse, retaliation for reporting sexual abuse, or staff neglect or violations of responsibilities that may have contributed to such incidents. Third parties not connected to a detainee can also report these allegations. Reports are confidential and may be made anonymously, both verbally and in writing.

The ICE PREA web page provides information regarding how to report detainee sexual abuse, SAAPI-related ICE regulation and policies, DHS PREA facility audits, and SAAPI statistics.

Florence Service Processing Center Procedures for Investigation

Coordinate with ICE and other appropriate investigative agencies to ensure an administrative or criminal investigation is completed for all allegations of sexual abuse.

Follow a uniform evidence protocol, including access to forensic medical exams, to maximize the potential for obtaining usable physical evidence for administrative proceedings and criminal prosecutions.

Coordinate internal administrative investigations with the assigned criminal investigative entity to ensure non-interference with criminal investigations, as well as coordination with the ICE Office of Professional Responsibility (OPR).

Whenever a report of alleged sexual assault or harassment is received by any staff member:All staff must promptly report any known or suspected incidents or allegations of sexual abuse or assault through the SDDO on duty.

ICE management must be immediately notified. At a minimum, the following individuals must be notified: the highest-ranking ICE official on duty, the Deputy Field Office Director (DFOD), the Field Office Director (FOD), and any ICE reporting systems already in place.

The Security Shift Supervisor is responsible for notifying additional staff, including:Facility Security Investigator

Contract Security Leadership

SDDO on Duty

The Supervisory Deportation and Detention Officer (SDDO) on duty will:Complete a report and forward it to the Facility PREA Investigator and the PSA Compliance Manager.

Notify the Florence Police Department of all cases that appear to support criminal prosecution.

The Facility PREA Investigator will assist the Florence Police Department by gathering and preserving direct evidence, including any available electronic monitoring data.

The PSA Compliance Manager will:Ensure each allegation of sexual abuse is investigated by the Facility PREA Investigator or referred to the Florence Police Department for criminal investigation. During this time, all internal administrative or disciplinary investigations are suspended to ensure non-interference with the criminal investigation.

Maintain all documentation, reports, and referrals from administrative or criminal investigations for at least five years.

Facility leadership, following an investigation into a detainee's allegation of sexual abuse, will:Provide notification of the outcome to the DFOD and Field Office Director.

Ensure information is reported to ICE headquarters and to the detainee.

Deputy Field Office Director (DFOD) responsibilities:Alleged Detainee Perpetrator:Ensure the incident is promptly referred to the appropriate law enforcement agency for investigation (if potentially criminal).

Report the incident to the Field Office Director, who shall report it to the OPR Joint Intake Center.

Alleged Staff Perpetrator:Ensure the incident is referred to the appropriate law enforcement agency for investigation (if potentially criminal).

Report the incident to the Field Office Director, who shall report it to the OPR Joint Intake Center.

Notify the local government entity or contractor that owns or operates the facility.

Field Office Director (FOD) responsibilities:Notify the Deputy Assistant Director, Detention Management Division.

Notify the ICE Office of Professional Responsibility (OPR), which will refer the matter to the DHS Office of the Inspector General (OIG).

Refer the matter to the FBI or other appropriate law enforcement agency, as needed.

Where a contractor is alleged to be the perpetrator, notify the contractor's company.