Douglas County Jail

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

If you need information about a detainee that is housed at this facility, you may call (715) 395-1375 between the hours of 9 a.m. – 4 p.m. When you call, please have the alien’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call the Inmate Message Line at (715) 718-6770 and leave the detainee’s full name, alien number, and your name and telephone number where you can be reached. The detainee will be given your message.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Friends and Family Visits

Visitation is available on:

Monday – Friday

8 a.m. – 11:30 a.m., 2 p.m. - 5 p.m., and 6:30 p.m. - 8 p.m.

Prior scheduling is not necessary.

All visitors to the Douglas County Jail must be 18 years of age or older (or be accompanied by a legal guardian).

All visitors must be sober while visiting.

Smoking, vaping, drinking alcohol, or using any illicit drugs during any visit is prohibited.

All visitors will be subject to a check for any outstanding warrants, restraining orders, or court orders, before visiting.

All visitors must also present a valid state ID, Tribal ID, or passport with a photo for identification.

Nudity, gang activity, and inappropriate or illegal activities are not allowed.

Photographing and/or video recording by any visitor is prohibited.

Attorney Visits and Legal Calls

Legal visitation may be conducted virtually. Exceptions can be made by Jail Administration for in-person legal visits. Attorneys can make requests to the jail and will be granted visits based on availability. Phone conferences with professional services can be set up in the same manner.

Legal representatives are authorized to visit their clients

7 days a week

8:30 a.m. – 11:30 a.m. and 1 p.m. – 4 p.m.

Legal calls can be scheduled by contacting the main office at (715) 395-1375 or by email at Courtroom@douglascountywi.gov.

You can visit and message your client remotely through NCIC. Please visit https://videovisit.ncic.com/login to set up a privileged account or call their customer service at 1-800-943-2189.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Electronic Exchange of Legal Documentation

When timely communication through the mail is not possible, the facility administrator may, in his discretion, allow for a reasonable amount of electronic written communication by means between the detained alien and their designated legal representative.

Faxes/Emails Sent by Legal Representatives to the Attention of Detained Aliens

Legal representatives can send legal correspondence to courtroom@douglascountywi.gov or via fax at (715) 395-7384. Legal Representatives should make clear in the subject line that it is legal correspondence/mail and include as an attachment the specific documents/forms that the legal representative wants the facility to deliver to the detained alien. Within the email the legal representative should include the following information and a cover sheet for the attachment that includes the:

Alien full name

A-Number

Sender’s return fax number

Total number of pages sent

Notate the correspondence is “Legal Mail”

The documents will be inspected for contraband, but not read. The legal mail will be delivered to the detainee. All legal electronic communication requests will be processed during normal business hours Monday through Friday 8 a.m. to 4 p.m., excluding holidays.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (612) 409-7799.

Clergy Visits

Clergy may visit detainees at any time but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

All family or other social visits are non-contact.

No firearms or weapons of any kind are permitted in the facility.

If visitors are or appear to be intoxicated, visitation will not be allowed.

All visitors are subject to search while in the facility.

Visitors are not allowed to pass or attempt to pass any items to detainees.

Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Before sending packages to detainees:

The jail will not accept certain items through the mail. Restricted items include packages, obscene or pornographic materials, personal checks, cashier’s check, postage stamps or stamped envelopes, any type of food, or periodicals not directly sent from the publisher.

Mail should be addressed in the following manner:

Detainee Name (last 4 of A#)

1310 N 14th St

Superior, WI 54880

Letters sent to detainees must include the last four digits of the detainee’s A-number, plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

Money is not to be given directly to the detainee. Money can be placed on the detainee's account by calling Reliance Telephone at 1-800-896-3201, via website at www.reliancetelephone.com, or via United States Postal Service, 1310 N 14th St., Superior, WI 54880 and reference detainee name on money order.

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. Before sending packages to detainees, contact the St. Paul ERO Field Office.

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.