Dilley Immigration Processing Center

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

If you need information about a detainee that is housed at this facility, you may call (830) 378-6500 between the hours of 8 a.m. and 10 p.m. When you call, please have the alien’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (830) 378-6500 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

This facility has tablets. You can access information on how to send a non-confidential message at gettingout.com.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

In-Person Visitation

8 a.m. – 8 p.m.

For appointments occurring on or after May 1, 2026, legal visitation can now be scheduled in advance through ERO eFile on a first come basis. Appointments are scheduled in increments of 60 minutes (contact) and two back-to-back appointments may be scheduled with a single detainee. Appointments may also be scheduled at an open table within the visitation area for 120 minutes appointment slot.

Walk-in visits are still permitted, however scheduled legal visits will be prioritized.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Video Teleconferencing

For appointments occurring on or after May 1, 2026, legal representatives must request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients through ERO eFile for all scheduled appointments. All scheduled appointments through ERO eFile will receive confirmation notifications through ERO eFile.

Please see the flyer for details.

Appointments are subject to availability during the following times:

8 a.m. - 8 p.m

All appointments through ERO eFile will include the:

Legal representative’s full name

Legal representative’s contact information, including phone number(s) and email address

Detainee’s name

Detainee’s alien number (otherwise a search may be done utilizing the detainee’s name, date of birth, and country of birth)

In some situations, a legal representative may also be required to confirm the detention facility location of the detainee

Legal representatives should notate their Zoom meeting ID and the passcode in the Virtual Meeting Information section for the appointment in ERO eFile. If you are requesting a phone call only, please notate accordingly and provide the phone number the facility should call. (This is required before being able to select an available appointment time.)

Appointments will require the following attachments uploaded in ERO eFile (otherwise appointments may be subject to cancellation):

A scan of the legal representative’s government issued identification

A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status

A copy of the attorney’s ERO eFiled G-28 (unless this is a pre-representational visit)

If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification

If a legal representative is making a request consistent with PBNDS 2011 Section 5.7 (V.N.1) and Section 4.3 (V.FF), the legal representative must upload the written request in the Attorney Authorization Letter field and the Professional Licensure/Curriculum Vitae to the Medical/Mental Health Evaluators field.

Legal representative’s failure to abide by the Virtual Attorney Visitation guidelines may result in the immediate cancellation or termination of a VTC session and/or suspension of future requests.

Please note appointments may be scheduled up to 2 weeks in advance, but no later than 24 hours prior to the appointment. Appointments are on a first come basis. If scheduled appointments are no longer required, please cancel or reschedule the appointment in advance. Appointments are scheduled in 60 minute intervals.

Legal representatives are not limited on the number of virtual legal visit appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day. Scheduling and applicable rules are subject to change pending demand and availability.

Please note the facility reserves the right to cancel or reschedule appointments in the event of safety/security risk at the facility and also to ensure equal access to legal visitation by other legal representatives and aliens.

The same guidelines for in-person attorney/client visits apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters are allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions are confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.

If there is no available time slot or if you have an exigent circumstance you may contact STFRCAttorneyVisits@corecivic.com or (830) 378-6500.

Electronic Exchange of Legal Documentation

When timely communication through the mail is not possible, the facility administrator may, in his discretion, allow for a reasonable amount of electronic written communication by means between the detained alien and their designated legal representative.

Emails Sent by Legal Representatives to the Attention of Detained Aliens

Legal representatives can send legal correspondence to STFRCAttorneyVisits@corecivic.com. Legal Representatives should make clear in the subject line that it is legal correspondence/mail and include as an attachment the specific documents/forms that the legal representative wants the facility to deliver to the detained alien. Within the email the legal representative should include the following information and a cover sheet for the attachment that includes the:

Alien full name

A-Number

Total number of pages sent

Notate the correspondence is “Legal Mail”

The documents will be inspected for contraband, but not read. The legal mail will be delivered to the detainee. All legal electronic communication requests will be processed during normal business hours Monday through Friday 8 a.m. to 4 p.m., excluding holidays.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer for this facility can be reached at (830) 378-6500.

Clergy Visits

Clergy may visit detainees at any time but must make prior arrangements with the Chaplain’s Office.

Visiting Restrictions

No firearms or weapons of any kind are permitted in the facility.

If visitors are or appear to be intoxicated, visitation will not be allowed.

All visitors are subject to search while in the facility.

Visitors are not allowed to pass or attempt to pass any items to detainees.

Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Dilley is a family residential center where the average length of stay for families is approximately 20 days, in accordance with the Flores Settlement Agreement. Due to their short stay, the facility cannot accommodate general, non-essential correspondence, such as personal letters, greeting cards, and other non-privileged correspondence from friends or extended community members.

However, the facility allows special correspondence, including legal mail. Special correspondence is defined as privileged communication that warrants additional protections to ensure confidentiality and to safeguard the legal and constitutional rights of residents. This includes correspondence to and from private attorneys and other authorized legal representatives; government attorneys; judges and courts; embassies and consulates; the President and Vice President of the United States; Members of Congress; the Department of Justice; the Department of Homeland Security; outside health care professionals; administrators of grievance systems; and representatives of the news media.

All incoming special correspondence and legal mail are handled in accordance with established procedures to preserve confidentiality. Legal mail is opened and inspected for contraband in the presence of the resident, but it is not read by the facility staff. This process ensures institutional security and maintains the integrity of privileged communications.

Incoming packages are also permitted under the current contract modification. Packages are subject to inspection and screening in accordance with facility security procedures to prevent the introduction of contraband or unauthorized items. Acceptance of packages remains contingent upon compliance with facility guidelines regarding approved vendors, allowable contents, and size limitations.

These measures are intended to balance institutional security requirements with the need to maintain access to legal resources, governmental oversight entities, and other protected channels of communication.