Caroline Detention Facility

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

If you need information about a detainee that is housed at this facility, you may call (804) 633-0043 ext. 151 or ext. 261 between the hours of 8 a.m. – 4 p.m. When you call, please have the individual’s biographical information ready, including first, last and hyphenated names, any aliases he or she may use, date of birth and country of birth.

Detainees cannot receive incoming calls. If you need to get in touch with a detainee to leave an urgent message, you must call (804) 633-0043 x104 and leave the detainee’s full name, alien registration number and your name and telephone number where you can be reached. The detainee will be given your message.

This facility has tablets. You can access information on how to send a non-confidential message at www.gettingout.com.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Friends and Family Visits

Social visitation is conducted on Saturday and Sunday, with specific hours designated by custody level:

Female detainees: 11:30 a.m. - 1:30 p.m.

Medium to high custody male detainees: 1:30 p.m. - 5:30 p.m.

Low to medium custody male detainees: 5:30 p.m. - 9:30 p.m.

Detainees in Special Management: 9 a.m. - 10 a.m.

Visitation is not allowed during a detainee's first 10 days at the facility.

All visits are held in the non-contact visitation area.

Visits shall not exceed 60 minutes.

To ensure adequate time to process visitors through security, all visitors must arrive a minimum of 30 minutes prior to the scheduled visit time.

Facility count is conducted daily at 1 p.m. There is no detainee movement during facility count. Visitors arriving during facility count will not be processed. (i.e., if arriving for a visit with a female detainee, you must arrive no later than 12:30 p.m. or you will not be allowed to visit that day.)

Visitors arriving at 8:45 p.m. or after will not be processed/allowed a visit.

Visitors must present a valid verifiable government-issued identification card to enter the facility.

Minors who are visiting the facility must be accompanied by an adult guardian (18 years or older). Minors must not be left unaccompanied in the waiting room, visiting room or any other area.

Attorney Visits

Legal representatives of detainees are authorized to visit their clients during the following hours:

1:30 p.m. – 9:30 p.m.

7 days a week

By appointment

To schedule an appointment send an email to Legal.Coordinator@CarolineDF.org. Include your client name and requested date/time of appointment.

A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.

Virtual Attorney Visitation

Legal representatives may request a virtual legal visit or confidential legal phone call with their clients or prospective clients by email at Legal.Coordinator@CarolineDF.org. The Caroline Detention Facility’s Legal Coordinator will email back with a confirmed date and time. Please see the flyer for details.

Legal representative’s full name

Legal representative’s contact information, including phone number(s), and email address

Detainee’s name

Detainee’s alien number

A few proposed times/dates for the requested virtual legal visit session

A scan of the legal representative’s government issued identification

A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status.

A scan of the attorney’s DHS Form G-28 (unless this is a pre-representational)

If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification.

All appointments for VTC meetings or phone calls should be made 24 hours prior to the desired appointment time. Appointments are scheduled 8:30 a.m. to 5 p.m. and are in 60-minute increments. Legal representatives are not limited on the number of virtual legal appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day.

The same guidelines for in-person attorney/client visits will apply to virtual legal meetings and calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions will be confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.

Emailing Legal Documents

When timely communication through the mail is not possible, the facility administrator may, in his discretion, allow for a reasonable amount of communication by means of email between the detainee and their designated legal representative.

Faxes/Emails Sent by Legal Representatives to Detainees

Legal representatives can send legal correspondence to the following email address: Legal.Coordinator@CarolineDF.org. Please send the documents at least 48 hours in advance so the Legal Coordinator may have them prepared for the client prior to the visit.

The legal representative must include in the body of the email that includes the following:

Detainee Full Name

Detainee Alien Number

Sender’s Return Fax Number

Total number of pages sent

The attachment is legal correspondence

The email will be delivered to the detainee in a sealed envelope with detainee name and A#. The documents will be inspected for contraband, but not read. The legal mail will be delivered to the detainee. All legal electronic communication requests will be processed during normal business hours Monday through Friday 8 a.m. to 4 p.m. excluding holidays.

Consular Visits

Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE Supervisory Deportation Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Supervisory Deportation Officer in charge of the facility can be reached at (804) 330-8280.

Clergy Visits

Clergy may visit detainees at any time, but must make prior arrangements with the Chaplain’s Office at (804) 633-0043 x161.

Visiting Restrictions

All family or other social visits are low to medium either contact or non-contact (as specified by the detainee) high custody (non-contact).

No firearms or weapons of any kind are permitted in the facility.

If visitors are or appear to be intoxicated, visitation will not be allowed.

All visitors are subject to search while in the facility.

Visitors are not allowed to pass or attempt to pass any items to detainees.

Visitors are not allowed to carry any items into the visitation area.

Search Procedures (prior to or during all visitations)

All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.

From the official ICE page, checked 2026-10-21. Rules change; confirm with the facility.

Sending Mail

Letters sent to detainees must include the detainee’s A-number (File Number), plus the sender’s name and address. To enhance the safety of the facility, all incoming mail is subject to screening for contraband. The mail is not read upon opening, only inspected by the delivering officer. Detainees may send mail from the facility. Detainees may seal their outgoing letters and place them in the provided receptacle. All incoming mail will be delivered to the detainee, and outgoing mail will be routed to the proper postal office within 24 hours of receipt by facility staff. A mail pick-up and delivery schedule is posted in all housing units.

Detainees are allowed to purchase stamps for use. Generally, there is no limit to the amount of correspondence detainees may send at their own expense. Indigent detainees (those who have no means of financial support and no funds in their facility account) will be provided postage allowance at government expense.

When detainees depart the facility or are transferred to another facility, only their legal mail will be forwarded to them. General correspondence will be endorsed "Return to Sender" and returned to the post office.

Sending Money

If detainees receive funds in the mail, they will be taken to the processing area for the money to be placed into their account. The processing officer will provide a receipt for all funds received. Detainees are cautioned not to have cash sent to them in the mail.

Sending Packages

A detainee may receive items that are determined to be of necessity for the sole purpose of travel or release from agency custody with approval of the ICE Deportation Officer. Before sending packages to detainees, contact the Mail Clerk at the facility at:

Phone(804) 633-0043 x110

Address11093 SW Lewis Memorial Drive

POB 1460

Bowling Green, VA 22427

Note that detainees being removed from the United States are allowed one small piece of luggage. If a detainee does not have such baggage, such luggage can be sent/delivered after receiving approval from Supervisory Deportation Officer. Please be advised that for security reasons, no electronic devices (cell phones, electric razors, laptop computers, radios, etc.) will be accepted.